Academy of Management Annual Meeting
77th Annual Meeting of the Academy of Management
AOM 2017 Theme: At the Interface
Interface =A common boundary or interconnection between systems, concepts or human beings (RandomHouse Dictionary, 2016)
That definition highlights the dual nature of interfaces. Interfaces establish boundaries that di erentiate and separate; they mark a space where insiders can jointly define an organization’s mission, develop an organizational identity, and participate in organizational activities. But interfaces also develop connections that facilitate communication, negotiation, and exchange across organizational boundaries.
Interfaces are increasingly relevant to today’s organizations, as information, people, and other resources cross organizational boundaries at unprecedented rates. An employee conversation held around the company water cooler today is likely to appear on social media tomorrow. In the “gig economy,” people may work as employees for only a few short weeks or a handful of quick shifts, moving from one organization to another without fully integrating into any of them. And even when people are in traditional employment relationships with a single organization, mobile phones and Internet capabilities let them psychologically cross the organizational boundary dozens of times a day. As traffic at the interface intensifies, how do we distinguish between insiders and outsiders, and identify who has a legitimate stake in influencing organizational missions, decisions, and activities?